Answers about tour production, maintenance and the Andar.360 dashboard.
We produce and maintain 360° virtual tours for businesses with physical spaces: we photograph the space, build the tour and keep it online, with a dashboard to handle bookings and contacts and see results. Andar Labs was born out of Slash Tech & Consulting.
In Linda-a-Velha.
No. Maintenance is monthly with no commitment: cancel whenever you want.
No. Andar Labs only does 360° virtual tours. For custom development you can contact Slash Tech & Consulting (slashtechconsulting.com), the company Andar Labs was born out of.
The 360° photo session at your space, editing, building the walkthrough with an interactive floor plan, information points and one ambient audio track, and publishing the tour ready to share and embed on your website.
No. We do the photography with our own equipment: it is part of the tour production service.
The session takes 1.5 to 8 hours depending on the size of the space. The tour is delivered in 3 to 5 business days. If you need it sooner, express delivery in under 48 hours has a 20% surcharge.
2 revision rounds are included; each additional round costs €15. Revisions cover scene names, information point texts, starting point and walkthrough order. They do not include a new photo session.
When the session is confirmed we send you our space preparation guide. The essentials: tidy and clean, all lights on, curtains open and nobody in frame during capture.
Travel is paid before the session (not refunded if you cancel with less than 48 hours' notice). The rest is paid when you approve the tour, once you have seen it finished and before it is published. There is no deposit on the work.
New scenes or a new session are quoted as a separate production. Changes to what was already photographed are included in maintenance.
The monthly fee that keeps your tour published. At every level it includes the bookings, contacts and results dashboard, backups, support and the changes you ask us for: moving or adding points, fixing texts, reordering the walkthrough or changing the cover. Changes do not include a new photo session: reshooting is quoted separately.
Yes. The tour stays published while maintenance is active; if it is cancelled, the tour is unpublished.
Every level includes every feature and changes. What changes is capacity: how many active tours, storage, languages per tour and audio tracks. At the Empresa level the viewer carries your brand instead of the Andar badge.
Yes, whenever you want. Message us on WhatsApp or at billing@andarlabs.com and we apply the change the same day.
Yes, with no commitment or penalty. Write to billing@andarlabs.com. The tour stays live until the end of the paid month and is then unpublished. Your data is kept for 90 days and then deleted.
Yes. Write to privacy@andarlabs.com and we delete your account and data.
Anywhere: your website, listing portals, social media, WhatsApp or a printed QR code. Each tour has its own link and an embed code for your website, and you can limit which domains can embed it.
Yes. It opens on any phone, tablet or computer in the browser, with nothing to install. On a phone you can also explore it by moving the device.
Yes, at every level. You can add a button that opens WhatsApp or your own link, or use the tour's bookings: the visitor picks a day and time within the schedule you set and the booking lands in your dashboard calendar.
With the tour's contact form, included at every level. Each contact reaches your dashboard together with what they saw: how many scenes they viewed and how long they stayed.
Yes. You publish the event with a date, time and a note, and it appears in the tour with a button to confirm attendance. Whoever leaves their details becomes a contact in your dashboard.
The interface is in Spanish, English, Portuguese, French and Italian. The tour content can be in 1, 3, 5 or 10 languages depending on your maintenance level.
Yes. You can keep it out of the public gallery so only people with the link see it, and also protect it with a password.
No. We produce the tour and make the changes. From the dashboard you handle bookings and contacts and see the results.
Not as self-service. What we offer is the full service: we produce the tour and keep it online. If you want to use the platform with your own 360° photos, write to sales@andarlabs.com and we will look at it case by case.
It is quoted. There are two parts: tour production, paid once and depending on the space, and monthly maintenance, which keeps it online. Tell us about your space and we will send you a price within 24 hours, with no commitment.
Production is invoiced once and maintenance month by month. We issue an invoice, paid by bank transfer or Multibanco.
Yes. In Portugal the prices we quote already include VAT. For clients in other European Union countries, their country's VAT applies, and outside the European Union we invoice without VAT.
Only travel, before the photo session. Production is paid when you approve the finished tour.
Maintenance is not refunded for partial months: when you cancel, the tour stays live until the end of the paid month. For production, travel is not refunded if you cancel with less than 48 hours' notice.
On WhatsApp (+351 910 016 155) or by email at support@andarlabs.com. We reply within 24 hours on business days.
Spanish, Portuguese and English.
The 360° photographs belong to Andar Labs and you receive a licence to use them while your maintenance is active. The rest of the content is yours: the texts, the listing information and the images, videos and audio added to the information points.
Yes. From Settings, with the Export My Data option, at any time.
Andar Labs — digital solutions for physical businesses. Andar.360 virtual tours — FAQ
Contact: hello@andarlabs.com — +351 910016155